Error 403 Forbidden (while connecting to data)

Created by Damien Zwillinger, Modified on Wed, 13 Sep, 2023 at 4:26 PM by Harry Lewis

Symptom / Cause

 

Attempting to establish a connection to your data, an error message will appear if you do not have access to the Velixo license server.

license-forbidden.png

 

Text of Error Message:

An error occurred while loading the license for connection. 

The remote server returned an error: (403) Forbidden

 

Cause:

Access to the Velixo licensing server is being blocked (usually by a firewall or other web security service).

e.g.,

license-forbidden02.png

 

 

Resolution

Contact your system administrator about adding the Velixo licensing server (and all subdomains) to your system's trusted sites:

https://secure.velixo.com/licenses


Alternately, you may be able to contact your web security service provider to add the Velixo licensing server to their system.

If you need the specific URL for your organization's license, please submit a support request.

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