Couldn't sign in to Velixo NX: an error occurs "Please enter a valid email address"

TABLE OF CONTENTS

• Applies to
• Issue description
• What causes the issue
• Workaround

Applies to

• Velixo NX

Issue description

When you sign in with a Microsoft account for the first time, you see the following error message: “Please enter a valid email address.” 

The Business Email field is grayed out and cannot be edited. It is automatically filled from your Microsoft account, and you cannot continue with the sign-in process. (See the screenshot below.)

What causes the issue

This is a known issue in Velixo NX 2024.11 and newer. 

Velixo uses a third-party service (HubSpot) to verify your Microsoft account. If your handle does not match your actual email inbox, it cannot validate your account. For example, your handle might be [email protected], while your email inbox is [email protected]. This mismatch triggers an error when you sign in for the first time with a Microsoft account.

Workaround

Contact your Customer Success Manager

If you have this issue, please reach out to your Customer Success Manager.

We will manually register your account, so you can sign in to Velixo without any further issues.

For trial users

If you are using a trial version of Velixo and encounter this issue, please contact your Sales Manager. If you do not have one, submit a ticket.

Need more help? 

If you are facing any difficulties or have questions, please contact us.