Error: The ERP system failed to process the writeback request

Applies to:

• Velixo NX
• Acumatica, CEGID, Haufe x360, JAMIS Prime, MYOB Acumatica

TABLE OF CONTENTS

• Overview
• Cause
• Troubleshooting

Overview

When performing a Generic Writeback to the ERP, the following message is displayed in Velixo NX:

or in the Velixo NX side panel:

{screenshot of the error message}

Text of Message

The ERP system failed to process the writeback request to '[screen name}', but it did not provide any specific error details to Velixo.  This usually happens due to an error in the source data, or, less frequently, due to a configuration error in the import scenario.  Please review

Cause

The ERP system experienced an issue in processing the writeback request.  However, the ERP system did not provide additional details.

Troubleshooting

There are two possible paths for further examination of the issue.

1. There may be an issue with values in the data being sent to the ERP.  Please re-check all of the data you are attempting to write to the ERP.
2. There may be one or more issues with the Import Scenario being used in the writeback.  The best way to check for this is to use with Import Scenario from within your ERP to see if more details are presented.