Error 2349: Installer has encountered an unexpected error

Created by Damien Zwillinger, Modified on Thu, 5 Oct, 2023 at 9:35 PM by Damien Zwillinger

Applies to:

Velixo NX
Velixo Classic
Acumatica, Cegid, MYOB

Symptom

When installing the Velixo add-in, the following message is displayed:

Text from the Message:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2349

Cause

In some organizations' environments, the Velixo installer's (more helpful) error messages can be blocked and a more generic Windows Installer message (such as this one) may appear.

Error 2349 can occur when Excel is left open while attempting to install Velixo.

Resolution

Close Excel and then run the Velixo installer program.