Excel starts very slowly
Created by Harry Lewis, Modified on Wed, 2 Oct at 6:00 PM by Harry Lewis
Applies to:
- Velixo Classic
TABLE OF CONTENTS
Symptoms
When using Velixo Classic, Excel takes much longer to start. This delay has been seen to be up to one minute and the issue resolves when Velixo is removed.
Cause
All reported instances of this issue have one thing in common: the user/organization uses Cisco Secure Endpoint (cloud-delivered antivirus software). A recent update to that software appear to be performing some sort of time-consuming scan, causing Excel to take a longer time to start than had previously been the case when Velixo Classic is installed.
Workaround
Currently, the only two workarounds for this issue are:
- Disabling Cisco Secure Endpoint
- Using Velixo NX (instead of Velixo Classic). The Cisco product does not appear to perform the same scanning with the newer NX edition of Velixo.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article