Error: You have logged out due to exceeding the number of users in the system

Created by Damien Zwillinger, Modified on Tue, 16 Jul at 9:34 AM by Gabriel Michaud

Applies to:

  • Velixo NX
  • Velixo Classic
  • Acumatica, MYOB Acumatica, Cegid XRP Flex


While using your Acumatica-based ERP, you are logged out and see the following message:



Text from message

You have been logged out due to exceeding the number of users in the system.




As stated in the message, the number of allowed users logged into the ERP has exceeded what is allowed.



How is this related to Velixo?

 The OData connection used by Velixo to communicate with the ERP does not take up a license for the ERP.



Sessions vs License

The number of allowed sessions per user per tenant can be defined on the ERP's Users screen (SM201010):



According to Acumatica Support

Certain connections take up a session but not necessarily a license.  


For example, there are different user sessions which are limited by the User Session configuration on each individual user:

  • new browser window

  • mobile device

  • report designer

  • Devicehub

  • OData (including from Velixo)

  • Outlook add-in


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